Refund policy
REFUND POLICY
FINAL SALE NOTICE
All purchases made through Elevate Athletic Dept. are considered final sale. We do not offer returns, refunds, or exchanges after an order has been submitted.
Please double-check your order details, sizing, and shipping information before completing your purchase.
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DAMAGED OR INCORRECT ORDERS
We ask that you inspect your package as soon as it arrives. If you receive an item that is damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Elevateathleticdept@gmail.com
Please include:
• Your order number
• Photos clearly showing the issue
• A short explanation of the problem
Once reviewed and approved, we may provide a replacement item based on product availability. Monetary refunds will not be issued.
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LOST OR STOLEN PACKAGES
Elevate Athletic Dept. is not responsible for packages that are lost or stolen after being marked as delivered by the shipping carrier.
If your package appears to be missing or delivered incorrectly, please contact the carrier directly before reaching out to us for additional assistance.
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SHIPPING & DELIVERY DELAYS
Delivery delays caused by shipping carriers, weather, customs, or incorrect shipping information are outside of our control.
Please ensure your shipping details are accurate at checkout to avoid delays or failed deliveries.
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CONTACT
For support or order-related questions, contact:
Elevateathleticdept@gmail.com